A
Activities
In the hotel :
SPA area, Massages and treatments, Board games, Library, Comic books, Sports room (see details in each section)
In the vicinity of the hotel :
Parc des Eaux Vives, La Petite Camargue Alsacienne, Fondation FERNET BRANCA, Basel
and its museums, Colmar, Strasbourg…
(See details in each section)
Adapter
Universal adapters are available at the reception.
Airport
Euroairport – TriNational Airport / Mulhouse – Basel – Freiburg
It is located 5 km from the hotel. A free shuttle service is available upon reservation at the reception.
Alarm clock
It is possible to set an alarm clock in your room. Just ask at the reception.
Your alarm clock will be programmed and we guarantee a phone call within five minutes.
B
Baby phone
Available at the reception.
Baby sitter
The reception can arrange for a baby sitter to look after your child in your room.
Please inform the reception 3 days in advance.
Bank
The banks in Saint-Louis are open from Tuesday to Saturday morning and all have ATMs.
Banque Populaire – rue de Mulhouse
BNP Paribas – avenue de Bâle
Crédit Mutuel – rue de Mulhouse
Baby
Cot, baby phone, microwave available on request and subject to availability. Changing table in the Restaurant’s women’s toilets.
Bar
Drinks and snacks can be served throughout the day and night. Contact the reception desk
Bedding
Matelas WIFOR (manufacturer of mattresses and bed bases since 1963), a company based in Alsace.
81 r Principale – 68480 ROPPENTZWILLER
Breakfast
Continental breakfast is served as a buffet in the breakfast room from 6.30 am to 10 am and from 6.30 am to 11 am on Saturday and Sunday.
You can request a breakfast service in your room from 7:00 to 12:00.
A supplement of € 10.00 will be charged.
Contact the reception (9) to order what you want.
Board games
Various board games are available. For more information contact the reception (9)
Bistro
Open 7 days a week from 12:00am to 2:15pm and from 7:00pm to 10:15pm.
Bicycle
For your walks in the Petite Camargue or in town, “all terrain” bicycles are available (reservation required). For more information, contact the reception by dialling 9
Bike and scooter hire.
We have electric bikes and scooters available. For any information please contact the reception.
Possibility of proposing you tours.
C
Coffee
You can enjoy a coffee at any time, either in your room or at the hotel bar.
A coffee/tea machine is available in your room. The pods are located under the machine.
Comic books
A selection of comics can be found in the libraries in the common areas.
Cellar
We offer a wide selection of wines, please consult our wine list.
Cigars
A cigar cellar is available in the restaurant. (Loi Evin: Smoking causes cancer.)
Currency exchange
We will advise you of the exchange rates at reception.
Currencies
You have the possibility to pay in foreign currency. We will inform you of the exchange rate at reception. (9).
Coffee machine
A coffee/tea machine is available in your room. The pods are under the machine.
Children
The minimum age for the treatments, the use of the sauna, the jacuzzi and the Hammam is 12 years accompanied by an adult.
Charger
We have different models of chargers available, please contact reception (9)
Clinic
For all emergencies, please call the reception on 9 or the SAMU on 015
Polyclinique des Trois Frontières – 8, rue Saint Damien – 03 89 70 37 37
Colmar
Typical Alsatian town, located 45km – 40 minutes from Saint-Louis. Take the A36 motorway towards Strasbourg, exit Colmar centre.
D
Dentists
Laurent KOCH – 1, rue de Huningue – 03 89 67 44 21
Bruno MARCIANO – 30, avenue de Bâle – 03 89 67 01 10
Stéphane RENGER – 13, rue du Temple – 03 89 70 11 33
Departure
Rooms must be pavacated by noon – a luggage room is available.
Late check out can be arranged (subject to availability and extra charge).
Dry cleaning
A dry cleaning bag is available in the cupboard in your room. Simply drop your bag off at the reception desk before 9 a.m. and your belongings will be in your room.
You can drop your bag off at the reception desk before 9 o’clock in the morning and have it back in your room in the evening. Dry cleaning: 48 hours delay.
Dining
Open daily from 12:00 to 14:30 and from 19:00 to 22:45.
Nibbles are available outside of service hours.
Dial 9 for room service.
Doctors
In case of medical emergency, please contact the reception.
CYGANEK Paul Louis – 11, avenue de Bâle – 03 89 69 49 10
SPINDLER Jean Luc – 2, rue de la Gare – 03 89 69 14 49
E
Early Check In
Early check-in can be offered (subject to availability and extra charge).
Electricity
220Volts – see adapter
A business corner is at your disposal in free access at the reception.
Environment
The hotel La Villa K and SPA is committed to sustainable development. This is why we use compact fluorescent and LED lamps, which save energy; we sort out glass, paper and plastic. All our taps are equipped with water-saving aerators.
In order to contribute to the protection of the environment, please turn off the lights and the television, the coffee machine and the electric heating in the bathroom (by putting the cursor on off) when you leave your room, and put the towels on the floor if you wish to have them changed.
Evin law
The hotel is 100% non-smoking. In accordance with the Evin law of 1 January 2008, all the hotel premises, including the rooms, are non-smoking. It is also forbidden to smoke at the window of your room. The hotel owner reserves the right to charge a flat fee of €300 in case of non-compliance with this law.
Emergency
For any emergency, call the reception on 9 or the SAMU on 015
Polyclinique des Trois Frontières – 8, rue Saint Damien – 03 89 70 37 33
Euroairport
Euroairport – TriNational Airport / Mulhouse – Basel – Freiburg
It is located 5 km from the hotel. A free shuttle service is available upon reservation at the reception.
Events
The hotel La Villa K and SPA can organise your cocktail parties, meetings, seminars and banquets.
F
Face and body treatments
By appointment from 10am to 9pm. Our treatment menu is available on the desk. Contact the SPA by dialling (9)
Fitness
Fitness room at your disposal upon reservation. (9) We offer private coaching sessions by reservation only.
Flowers
Floral arrangements and decorations are created by the following shops:
Une fleur – Avenue de Bâle – 03 89 67 13 91
Monceau Fleurs – Avenue du Général de Gaulle – 03 89 69 74 26
Foundation BEYELER
Some 230 works by the masters of Modern Art reflect the view of HILDY and Ernst BEYELER on the art of the 20th century.
Tram 6 > BEYELER Foundation
Flight
We recommend that you deposit your valuables in the safe in your room.
If the value exceeds 350 Euros, please inform the reception by dialling 9
The management declines all responsibility for the loss or theft of objects and valuables not deposited in the safe.
Fire
In the event of a fire alarm, please move quietly outside the building, the assembly point being the car park.
Fuel
In Saint-Louis, a 24-hour petrol station is located at Géant Casino, avenue Général de Gaulle, 2 minutes from the hotel.
FERNET BRANCA Foundation
An impressive 50-metre long building built on a plot of land along the railway line where the distillery activity started in 1909 and produced a bitter plant digestive called “FERNET BRANCA”: named after its inventor, Dr FERNET, a doctor and herbalist, and BRANCA, the factory owner. This building now hosts many temporary exhibitions.
Rue du Ballon, 5 minutes walk from the hotel. To find out about the current exhibition, please ask at the reception. (9)
G
Garage
In the hotel
The hotel has 22 parking spaces, including 1 disabled space, located opposite the main entrance.
The open-air car park costs €14.00 per night or €40 per week.
In the vicinity of the hotel
Various garages in the area.
In Saint-Louis :
Renault / Dacia Garage HESS – 81, avenue du Général de Gaulle – 03 89 89 70 00
Peugeot – 03 89 88 38 90
Point S – Car centre, quick service, tyres – 8, rue des Vosges – 03 89 69 26 27
Speedy – Car maintenance – 90, route de Bâle – 03 89 67 87 97
OPEL – 119 rue de Mulhouse – 03 89 89 70 70
Gendarmerie
The police station is located at 49 rue de Mulhouse in the direction of Saint-Louis station.
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Grignotte
Ask at the reception (9) or see Menu Grignotte
H
Hammam
In our Wellness Area. Contact the reception by dialling (9). By reservation. The hammam (lower temperature than the Sauna – humid heat) cleanses the skin.
It softens dead skin and liquefies fatty substances in the skin. It is recommended before treatment in a sauna and provides excellent muscle relaxation before sport. The minimum age for treatments, use of the sauna, jacuzzi and hammam is 12 years.
Hospitality products
We provide in your room :
Bathrobe
Hair dryer
Shoehorn
Ironing board
The hospitality products are an integral part of your room, we count on your honesty not to “steal” them.
We reserve the right to charge up to €50.00 for any missing products on the day of your departure.
e have the following at your disposal at the reception desk
Iron
Comb, dental kit, shaving kit and feminine set
Adapter
Swimming costume from € 10.00
I
Internet
Our wifi is available throughout the building and is completely free of charge.
Select the Villa K – Wifi network.
Open an internet page and click on Connection.
If you do not have a computer, tablet or smartphone, you can use our business corner.
J
Jacuzzi
The SPA area offers you a moment of relaxation. Jacuzzi brand equipment. Reservation required. (9)
K
Kunstmuseum Basel
Basel Kunstmuseum has the largest collection of works by the HOLBEIN family in the world. Most of these early treasures originally belonged to the collection of a Basel lawyer, Basilius Amerbach. Purchased by the city in 1661, they formed the first public municipal museum in the world.
Tram 2 / 5 > Kunstmuseum
L
Late Check Out
Rooms are available from 15:00 to 12:00.
If you wish to extend your stay, please contact the reception. (9)
Early check-in can be arranged (subject to availability and a supplement).
Late check-out can be arranged (subject to availability and a supplement).
Luggage storage
You can leave your luggage in our luggage room which is open 24 hours a day.
Lunch
Open daily from 12:00 to 14:30 and from 19:00 to 22:45.
The “grignote” is available outside of service hours.
Dial 9 for room service.
Library
In the hotel
We have a selection of books available for your relaxation.
You can find the library on the ground floor of the La Tourelle building.
In the vicinity of the hotel
The municipal library is located 5 minutes walk from the hotel.
It is open from Monday to Friday from 10 am to 6 pm. Closed on Thursday all day.
Laundry
A laundry bag is available in the wardrobe in your room. Simply drop your bag off at the reception desk before 9am and your clothes will be in your room in the evening. Dry cleaning: 48 hours delay.
Luggage service
Our receptionists are at your disposal to take your luggage to your room on arrival.
A luggage service on the day of your departure is possible. Please contact reception.
Leisure
In the hotel:
SPA area, Massages and treatments, Board games, Library, Comic books, Sports room (see details in each section)
In the vicinity of the hotel :
Parc des Eaux Vives, La Petite Camargue Alsacienne, Fondation FERNET BRANCA, Basel
and its museums, Colmar, Strasbourg…
(See details in each section)
To make your stay more enjoyable, leisure activities are available near the hotel. Our team is at your disposal to facilitate your stay in our region.
M
Massage / Modelling
Our Well-Being Area offers you, by reservation only, various massages and modellings.
Relaxing massage, back massage, and many others to discover… Contact the reception (9)
Mini Bar
In order to preserve the environment and reduce electricity consumption, we do not have any minibars in the rooms. However, we will be happy to serve you a drink in your room or at the bar at any time. Please contact the reception. (9)
Mulhouse
About 25 minutes away, Mulhouse, an old industrial city, has the largest number of industrial museums in Europe.
A city located 30 km from Saint-Louis whose architecture juggles modernism and the past.
Museums
A selection of museums in Saint-Louis, Basel and the surrounding area can be suggested to you.
Ask our receptionists for information.
Museum TINGUELY
Located directly on the Rhine, the Museum TINGUELY houses the largest collection of works by Jean TINGUELY, one of the most innovative and important Swiss artists of the 20th century.
Bus 31/36/38 > Tinguely – Museum
Naturhistoriches Museum Basel
Discover the archives of life. The fascinating world of minerals and fossils will never cease to amaze you.
Tram 6/8/11/14/16> Schifflände
N
Newspapers
For information, the business corner is at your disposal at the reception (9) with links to pre-selected French and foreign newspapers.
Night watchman
The night watchman is on duty from 11pm to 7am. In case of need, call him by dialling 9
P
Parking
The hotel has 22 parking spaces, including 1 disabled space, located opposite the main entrance.
Open air parking is €14.00 per night or €40 per week.
Parc des Eaux Vives
The Parc des Eaux Vives is a place of relaxation, ideal for family walks, jogging or simply strolling along an artificial river.
The Parc des Eaux Vives team will accompany you on your first paddles or flippers on the torrent thanks to one of the many supervised services it offers: first rafting experience, introductory or advanced session or course… It is located 3 km from the hotel, in the direction of Huningue.
Please note: the river is closed during the winter period.
Printing
You have the possibility to print documents. Please bring your USB stick or send us the documents to be printed by e-mail to reception@lavillak.com and then contact the reception desk by dialling 9.
The business corner is also equipped with a printer.
Police station
The Police Municipale is located 5 minutes from the hotel, next to the Town Hall.
Central Police Station
5, rue du Jura – 0 03 89 70 99 20
Pets
Pets are allowed in our hotel with a supplement of € 20.00. They are not allowed in the Breakfast Room.
Pass Museum
The PASS Musées is an access card valid in more than 200 museums in France, Switzerland and Germany.
Famous works of art, the world of technology or dinosaurs? With the PASS Museums you can discover the diversity and cultural wealth of the Upper Rhine region. Visit exciting exhibitions, take a long walk through romantic castles and gardens or visit a museum for a few minutes: This is what the Museum Pass offers you.
Payment methods
Hotel La Villa K accepts the following payment methods:
Cash, MasterCard, Visa, American Express, Holiday vouchers and Foreign exchange.
Cheques are not accepted.
Petite Camargue Alsacienne
1 rue de la Pisciculture – 03 89 89 78 50
Located 7 km from the hotel, the Petite Camargue Alsacienne is open to the public all year round and easily accessible by car, train, bus, bicycle and on foot.
Every day of the week you can walk along the marked paths, let yourself be overwhelmed by the wonders of nature and stop at the many observatories along the way.
Pharmacies
Pharmacie Centrale – 2, rue de Huningue – 003 89 69 14 35 – Monday to Saturday from 8.30am to 7pm
Pharmacie Gauthier – 32 avenue de Bâle – 003 89 69 79 14 – Monday to Friday from 7.30am to 8pm
The hotel staff is not allowed to provide you with medication, even Paracetamol.
For the pharmacy on duty, please ask at the reception.
Photocopies
We have the possibility to photocopy your documents at the reception.
R
Reception
The reception is open 24 hours a day. You can reach us at any time by dialling (9) from your in-room telephone.
Access for people with reduced mobility
Our hotel is accessible to people with reduced mobility.
In addition, the hotel has 2 rooms equipped for wheelchair users.
We can lend you a wheelchair (reservation 3 days in advance)
Restaurant
Open every day from 12.00am to 2.30pm and from 7pm to 10.45pm.
The “grignote” is available outside service hours.
Dial 9 for room service.
Rooms
Rooms are available from 3pm to midday.
If you wish to extend your stay, please contact the reception. (9)
Early check-in can be arranged (subject to availability and a supplement).
Late check-out can be arranged (subject to availability and surcharge).
Room service
You can take advantage of the 24-hour room service of “nibbles”. Contact the Bistro-Restaurant. (9).
S
Saint-Louis
With a commercial and industrial tradition, Saint-Louis, the third largest city in the Haut-Rhin after Mulhouse and Colmar, is also the administrative and cultural capital of the south-eastern part of Alsace.
For just over three centuries it has been growing steadily. Three economies and three cultures are intertwined here, as it is located at the crossroads of three countries: Switzerland, Germany and France.
Shoehorn
A shoehorn is available in your room.
Safe deposit box
Your room is equipped with a safe.
It is located under the desk or in the wardrobe.
To use it, follow the instructions in your room.
Please note: At the end of your stay, please leave the door open. Thank you.
Shuttle bus
A free shuttle service between the hotel and the airport is available upon reservation.
Smoking
Smoking is not allowed in the entire hotel. A supplement of € 300.00 may be charged if we notice a smell of smoke in your room.
Shops
Open from Tuesday to Saturday inclusive.
The addresses we recommend (see annex for map of the town)
For bread, LEYES bakery – avenue du Général de Gaulle – 03 89 69 70 61
For pastries, BAUER pastry shop – rue de Mulhouse – 03 89 67 29 94
For meat, HERTZOG butchery – rue de Huningue – 03 89 69 73 33
For meat, ECKERT butcher’s shop – avenue de Bâle – 03 89 69 42 19
For flowers, MONCEAU FLEURS – avenue du Général de Gaulle – 03 89 69 74 26
For flowers, UNE FLEUR – avenue de Bâle – 03 89 67 13 91
For cheese, AUX SAVEURS DES LYS – rue de Mulhouse – 03 89 69 11 17
For wine, Au MONDE DU VIN – avenue de Bâle – 03 89 69 22 22
Tobacco / Press – Gentine Snc- avenue de Bâle – 03 89 67 18 96
Satisfaction
Do not hesitate to contact the reception at any time if you are not completely satisfied with anything. We will do our best to solve the problem as soon as possible.
A satisfaction questionnaire will be sent to you by email.
Please take a few moments to give us your impressions. You can also send us your feedback after you have received the email.
Sauna
In our Wellness Area.
Take a hot shower beforehand and dry yourself well. The Sauna (dry heat) helps to eliminate toxins through sweat, relaxes the spine and loosens the muscles.
Session: sit on the towel, legs stretched out or folded towards the chest, rest with your eyes closed. When you leave the sauna, rinse off under the shower (lukewarm or cool), towel off and don’t forget to lie down for 30 minutes.
Access by reservation only. Contact the reception desk.
Swimming costumes
If you forgot, don’t miss out on our SPA!
We have swimming costumes for sale at the SPA or at the reception for € 10.00.
Service station
In Saint-Louis, a 24-hour service station is located at Géant Casino, avenue Général de Gaulle, 2 minutes from the hotel.
Strasbourg
Located 134 km from Saint-Louis, the capital of Alsace and Europe offers a perfect balance between historical heritage and economic dynamism.
Lovers of monuments, good food and culture will be sure to fall in love with it.
Sundgau
The Sundgau, located from Mulhouse to the gateway to the Jura, is a land of strange encounters between rocks and clouds, between lakes and caves, between destroyed castles and flowering chapels.
T
Toothbrush
To make up for this oversight, ask at reception (9)
Tobacco
See cigars and trade. Smoking is forbidden in the entire establishment.
Loi Evin: Smoking causes cancer.
Tourist tax
They are compulsory and amount to 1.10€ in total per person per night.
Taxis
Do you need a taxi? Don’t forget to contact the reception, we will take care of the reservation.
Theatre La Coupole
La Coupole is the Cultural Centre in the heart of the City of Saint-Louis, on the Croisée des Lys. Plays, concerts, readings… For all your reservations, please contact the reception desk, our team will be happy to organise everything. www.lacoupole.fr
Telephone
How to call from your room?
Hotel services
Reception and all services: Dial (9)
To call within France :
Dial 0, to open the outside line, then the 10-digit number of your correspondent.
To call abroad :
Dial 0. to open the outside line, then dial 00 followed by the country code,
and the number of your correspondent.
Common dialling codes:
Germany +49
Austria +43
Belgium +32
Canada +1
Spain +34
Greece +30
Ireland +353
Italy +39
Japan +81
Luxembourg +352
Netherlands +32
Portugal +351
United Kingdom +44
Switzerland +41
USA +1
Call charges are available here. You have the possibility to call from the reception. Please contact our receptionists. (9)
Television
A remote control is available in your room. You have a choice of more than 60 channels, French and foreign.
Channel 39 has a video showing our different services.
Tourism
We will be happy to make your reservations to visit Saint-Louis and its surroundings, as well as your tickets for shows, restaurants or car rental / Tourist Office : 03 89 70 04 49
U
Useful telephone numbers
For medical emergencies, please contact the reception. Emergency numbers from your room phone
Police: 017
Fire brigade: 018
SAMU: 015
Reception: 9
V
Vase
If you are receiving flowers and need a vase, please contact reception.
Vehicle hire
We can make vehicle reservations for you. Agency based at the airport.
Vitra Design Museum
The Vitra Design Museum is one of the most important museums of industrial design and architecture in the world. In addition to its temporary exhibitions, the Vitra Design Museum also organises workshops and offers limited edition works and objects.
Bus 55 from Claraplatz > Vitra
W
Wellness SPA
Do you want to relax?
The hotel’s SPA area allows you to discover the benefits of the Sauna, the Balneo Bath and the Hammam.
You can also enjoy treatments and massages. By appointment only.
The SPA Bien Etre is open 7 days a week from 10am to 10pm. Please contact the reception.
A supplement will be charged.
Wine shop
For wine, Au MONDE DU VIN – avenue de Bâle – 03 89 69 22 22
Wines by the glass
Come and taste our wines by the glass in the Bistrot-Restaurant.
At all times, we offer a selection of over 15 wines served by the glass. This selection evolves over time according to our favourites, our discoveries and the seasons.
Wifi
Our wifi is available throughout the hotel and is completely free.
Select the Villa K – Wifi network.
Open an internet page and click on Connection.
Worship
Notre Dame de la Paix parish. Mass on Sundays at 6.30 pm.
Protestant Reformed Parish. Please ask at the reception desk for the service times.
Synagogue – rue de la Synagogue. Please ask at the reception desk for the service times.
Z
Zoo Basel
You will have the chance to meet the most diverse animals in all their uniqueness. The zoo is located in the centre of the city. It is well signposted if you come by car. The zoo is also within 5-10 minutes’ walking distance of Basel city centre.
To get to Basel Zoo: Tram 11 -> Schifflände -> Tram 10 -> Zoo